OMS Implementation

Siena Tech's core has always been implementation of OMS systems. We have had a long history of working with and implementing ABB's Network Manager DMS (NMDMS or CADOPS).

Our process involves a complete "black box" approach to OMS. We will provide all of the required hardware, software, configuration, integration, configuration and training. This allows the client to just start utilizing the OMS system in a full production mode. We provide Disaster Recover, Administration, and ongoing 24x7x365 Support for the project. Typical Steps in an OMS implementation are as follows:

Base System
- System requirements discussion
- System Hardware evaluation, specification and purchasing
- Hardware installation and configuration
- Base Operating System implementation
- Base Oracle database purchasing, installation, and configuration
- Testing and verification of system performance

System Integration
- Implement the optimal Integration methodology for each system involved
  - CIS
  - GIS
  - SCADA
  - AMR
  - AVL
  - IVR
- Provide a testing process to validate each interface, and continue validation on an ongoing basis
- Configure all required components of OMS sytem to provide with a personalized experience for the client.

Training
- We provide hands on training in small classes
- We will train anyone that needs access to the system
  - Dispatchers
  - Customer Service Representatives
  - Management

Support
- Siena Tech provides front line support for ABB's NMDMS OMS system
- 24x7x365 with multiple people available (not rotating support employees)